We accept all major credit cards, as well as payments made through PayPal, Shop Pay, & Afterpay. We also accept Google Pay and Apple Pay.

Once your order is placed, we cannot make changes.

Discounts are not automatically applied, and must be entered on the payment screen at check out. Simply enter and apply your promo code or online gift card at checkout.

Please note that promo code discounts don't apply to already discounted items or subscription orders.

Our system only allows one discount code per order.

Please note, promotional codes cannot be used on already discounted items or subscription purchases.

No. Discount and referral codes cannot be used in conjunction with subscription orders or sale items.

Your order will typically be processed within 48 hours or two business days. This varies during high season or during our seasonal sales.

Credit card charges remain pending from 5-7 business days for purchases, returns, and voided charges.

If a charge remains pending for longer than 7 business days, please contact customer support.

Because of the nature of the product, we only accept returns of products that are unopened and sealed, returned within 30 days of receiving your order.

We are unable to refund the initial order’s shipping cost and the shipping of your return is at your own cost.

Please note, all returns are subject to a $10 restocking fee.

Note: We are not able to accept returns or exchanges on tools. Please carefully consider this prior to purchasing.

We ask that all orders are given an additional 48 hours to arrive. Often a package is prematurely marked delivered and shows up in 1-2 business days.

If your package is still missing, please reach out to the carrier directly to file a claim. We are not responsible for packages once they are delivered. After reporting your claim with your local carrier, they will begin the investigation with you directly.

We are not responsible for stolen packages.

If your package arrives damaged, please reach out to customer support. If possible, photos are appreciated, as they help assist in the claims process with our shipping partners.

To ensure proper claim processing timeline, all damages must be reported within 7 days of your orders delivery.

*In these cases, orders are replaced, not refunded.

For orders shipping to the contiguous United States and totaling under $250, shipping is a flat rate. For orders shipping to the contiguous United States totaling over $250, shipping is free.

For international orders and non-contiguous states/territories, shipping is calculated in real-time through our shipping partners. This means your rate can vary from order to order, on day to day.

If you need your shipment by a certain date, we recommend choosing Express shipping (if available to your area). 

Please note that Express Shipping does still have the 2 business day handling time.

Your package will generally be shipped out UPS express.

Most orders are processed within 2-business days. However, processing times do vary, especially during sales or high volume seasons. From there it depends on the shipping option you choose!  

• Standard Shipping arrives in 5-8 business days
• Express Shipping arrives in 2-3 business days
• International Shipping timeframes are not guaranteed. Customers should expect delays in transit and at customs. *customer responsible for all customs fees

Please note, all shipping options do not account for processing time of 2 business days. We cannot make guarentees on behalf of shipping partners like USPS, UPS, etc.

We do our best to process your order quickly, but once it leaves our warehouse, it's out of our control. Please plan accordingly.

Orders placed after 10:00am PST on Fridays and over the weekend will be processed the following Monday. We do not ship on weekends or holidays.

You will receive emails throughout your purchase, from confirmation to delivery.

Please allow 24 hours for the information to be updated by the shipping provider.