Because of the nature of the product, we only accept returns of products that are unopened and sealed, returned within 30 days of receiving your order.

We are unable to refund the initial order’s shipping cost and the shipping of your return is at your own cost.

Please note, all returns are subject to a $10 restocking fee.

Note: We are not able to accept returns or exchanges on tools. Please carefully consider this prior to purchasing.

EU Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.

To exercise your right of withdrawal, please contact us at info@rootandbones.com within the 14-day withdrawal period.
Unless otherwise agreed, you are responsible for the direct cost of returning the goods.

For products that are sealed for health protection or hygiene reasons, the right of withdrawal does not apply once the sealed product has been opened or the safety seal has been broken after delivery.